Intelliscope Warranty Policy
At Intelliscope, we stand behind the quality and reliability of our products. This Warranty Policy outlines the terms under which Intelliscope products are covered for warranty, ensuring our commitment to providing high-quality goods and services while being compliant with UK Law. Our warranty aims to give you peace of mind and ensure satisfaction with your product.
- Contact Information: For any issues, please contact us at cs@intelliscope.co.uk with proof of purchase and your unit's serial number. Many problems can be resolved over the phone or through remote computer access
- Warranty Coverage
- Duration: All items come with a 365-day warranty, effective from the date your product is delivered to you.
- What’s Covered: The warranty exclusively covers the hardware of the unit, including all parts and labour required for repairs.
- What’s Not Covered:
- Accidental damage, liquid damage, damage to screens, surrounds, facias, lids, or keyboards.
- Issues resulting from any modification of the device, internally or externally.
- Problems caused by third-party software, malware, viruses, or operating system corruption.
- Any parts or components that were added to the product after the initial purchase.
- Where you use the product in a way we do not recommend, or you do not follow our instructions in relation to the product.
- Where you have customised or altered the products without our prior written approval.
- Warranty Claim Process
3.1 Proof of Purchase: You must provide proof of purchase to initiate a warranty claim.
3.2 Claim Submission: Warranty claims are to be processed online by emailing cs@intelliscope.co.uk with ‘Warranty Claim’ as the subject.
3.3 Resolution:
3.3.1 We will first attempt to repair the product.
3.3.2 If a repair is not possible, we will provide a replacement or a substitute item.
3.3.2 A refund will be issued if neither a repair nor a replacement is feasible.
3.4 Timing: We aim to complete all warranty claims within 10 working days from receipt, subject to the availability of parts. Customers will be notified of any delays due to part availability.
3.5 Packaging: Items should be packaged securely to prevent damage during transit. Intelliscope cannot be held responsible for damage due to insecure packaging. Items damaged during return shipping will be sent back to the customer.
- Additional Terms
- DOA Period: During the first fourteen days (Dead on Arrival period), we will arrange and cover the cost of courier collection. After this period, the cost of returning any item for warranty repair is the customer's responsibility via an insured and tracked service.
- International Returns: For customers outside of the UK, return shipping costs and any associated import/customs duties are the responsibility of the customer. Repairs or replacements can only be shipped to a UK address.
- Non-Transferability: The warranty is not transferable and is only valid for the original purchaser.
- Data: Before you return a product for testing/repair, please make sure that you have backed up your data. If it is not possible to repair the defect, your data may be lost.
- After a warranty claim has been received, inspected for damage, accepted and then repaired, items will be returned to you free of charge.
- Final Note – Our Warranty Policy is part of our commitment to ensure customer satisfaction and trust in our products. Intelliscope's dedication to quality and service is paramount, and we are here to support you through every step of your digital journey. For further details or if you have any questions, please do not hesitate to get in touch with our customer service team.
