Returns Policy

Intelliscope Returns Policy for Online Consumer Sales

We aim to ensure that every purchase meets the high standards you expect from us. By placing an order, it is deemed that you have accepted and understood our return policy. If there's an issue with your order or if it doesn't meet your expectations, here's how our returns policy works, ensuring compliance with UK law.

1. Returns Process

This policy applies to purchases made by consumers directly from Intelliscope's website www.intelliscope.co.uk

Business customers are advised to contact us directly for guidance on returns.

Your statutory rights remain unaffected by this policy, especially in cases of faulty or not-as-described goods.

 

1.1 To Initiate a Return:

Contact our customer service team via email at cs@intelliscope.co.uk with your name, order number, product details, and reason for return. Please do not send items back prior to contacting us and obtaining Return Merchandise Authorisation. Items that are returned without authorisation will be rejected.

• Return Address: Intelliscope Web Returns, Unit 22 The Hives, Mosley Road, Trafford Park, Manchester, M17 1HQ. The RMA number provided by customer services must be clearly displayed on the package.

 

• Packaging and Documentation: Ensure products are well-packaged, in original packaging, with all accessories and documentation included.

 

 

 

2. Return Classifications and Procedures:

2.1 Change of Mind:

2.1.1     You have 14 days from the day after delivery to inform us if you've changed your mind.

2.1.2     Returned products must be in their original packaging, including all accessories, be in "as new" condition and must not have been used, installed, or had any data input onto them. Any free gifts which were included with your order must also be returned.

2.1.3     Return shipping is your responsibility. When selecting your courier, ensure it's a reputable service. Returned items must be shipped with tracking that allows for independent verification. The delivery status must indicate "delivered" to our address, a signature upon delivery, and the delivery date. We are not liable for mis delivery by your appointed courier.  Once your item is in transit, please contact Customer Services with your tracking number.

 

 

• Damaged, Faulty, Incorrect or Misdescribed Goods:

 

• If the items are visibly damaged on receipt, please refuse the delivery and contact us immediately. For items that have been accepted but damaged in transit, for example, the outer box was visually uncompromised, but the item inside was damaged, please inform us within 2 working days of accepting it and provide photos with your request.

 

• If the item is faulty, please report the suspected fault within 14 days of receipt.

 

• If the item is incorrect or misdescribed, please report this within 14 days of receipt and provide photos to support your claim.

 

After validation of the claim by Intelliscope, all instances mentioned in section 1.5 are eligible for a pre-paid returns label. We will supply a label where you can drop the item(s) off at any one of 2,500 DPD locations throughout the UK.

 

3. Exclusions and Special Conditions

 

• Bespoke Products: The 14-day change of mind policy does not apply to custom-built items. Please review your order carefully before finalising.

 

• The change of mind policy does not cover sealed goods, e.g. headphones, for sanitary reasons that have been opened, along with non-stock items ordered specifically for the customer.

 

 

4. Return Outcomes:

 

4.1       If Products Are Misdescribed - You're entitled to a full refund or replacement after returning the product if it is agreed that it does not match its description, with conditions applied based on the timing of your claim.

4.2       Faulty Products: If inspection and testing reveal the item to be defective, you are entitled to opt for either a complete refund or the repair or replacement of the product.

4.2.1 Non-Faulty Returns:  If products are returned as defective but are discovered to be functioning properly, we may consider accepting their return based on their condition, subject to a restocking fee, and provide a partial refund as per section 5 of this policy. Should you disagree with the results of an inspection, our PC team can offer proof of the product's operational status via viewable media or testing records. Should the condition of the goods prevent us from accepting their return, we will arrange for their redelivery to you, at your expense.

4.3       Damaged in Transit or Incorrect Items: You can opt for a replacement or full refund - which we will process once we have received the products back.

4.4       Change of mind: A refund will be processed once we have received the product(s) back, with conditions applied based on the condition of the item(s) received as per section 5 of this policy.

4.4.1     Reimbursement of other costs for Change of Mind:

4.4.1.2  Delivery Charges: The highest amount that can be refunded for delivery charges is the cost of the cheapest delivery option available from us. For instance, if we provide an option for delivery within 3-5 days at a certain price, but you opt for a 24-hour delivery at a higher price, we will only reimburse the amount corresponding to the less expensive delivery choice. No delivery refund will be issued if your order qualified for free delivery.

4.4.1.4 Optional Charges: Fees for services that have already been provided, such as priority build charges, are non-refundable.

 

If you opt for a replacement on any of the applicable instances, please note that we must first receive your returned goods before we can dispatch replacements.

 

5. Our right to issue a partial refund:

 

5.1       You will be responsible for any decrease in the item's value if it is returned in a condition different from when it was delivered, or if it is not securely packaged to avoid damage in transit. Should an item be returned in a used or damaged state, we reserve the right to reduce the refund amount by the value lost.

 

5.2       For a full refund, the item you purchased must be returned in the exact condition you received it. Returns that fail to adhere to the criteria outlined below could result in a reduced refund amount to compensate for any loss in the item's value.

 

General Return Guidelines (not an exhaustive list):

 

• The item must be in the same, unchanged condition - this includes being unused, unaltered, without any damage or signs of wear beyond what was noted at the time of purchase or how it was delivered.

 

• All components of the item must be present and intact.

 

• Items should be returned in their original packaging, including boxes, UPCs, bags, or any other materials used for wrapping and safeguarding the item.

 

• The return must include all the accessories, cords, cables, remote controls, manuals, warranty, rebate cards, and any free gifts or bonus items that came with the original package.

 

• Items must retain their original tags, labels, and any other materials that were included.

 

 

We're here to support you before, during, and after your purchase. If you encounter any issues or have questions about our returns policy, don't hesitate to contact us. At Intelliscope, we're committed to ensuring your satisfaction and confidence in your purchases.